Except for the identifying elements, which I've changed just enough, the following is the entire body of an email sent to me yesterday by a friend. It's good to find a contractor as sure of his work, no? When I'm looking for someone to manage a task I'm unable to handle, this is exactly the kind of confidence I want to find. Not to mention the extra personal touch:
So I’m calling local sign shops to find a decal for a new piece of equipment we've just purchased at work.
A male voice answers the number for a sign shop I located. As I tell him why I’m calling, Latino music starts to play. Then he says, “I’m on my motorcycle on the way to dinner. Call back in an hour and half. I can make anything you want.”
Even if I find the decals someplace else, I’m calling him back.